Refund policy
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible, your item must be unused, unmounted, and in the same condition you received it—complete with original packaging and proof of purchase.
To begin a return, please contact support@prevailtactical.com. In your email, include your full name, shipping address, phone number, order number, and a brief explanation of the reason for the return. If your return is approved, we’ll provide detailed return instructions and a return shipping address. Items sent back without prior authorization will not be accepted.
Damaged or Incorrect Items
Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@prevailtactical.com so we can make it right.
Non-Returnable Items
We do not accept returns on custom products, special orders, or modified equipment. If you're unsure whether your item qualifies, contact us prior to purchase.
Agency & Department Purchases
All agency, department, or bulk orders are considered final sale and are not eligible for return. Agencies interested in evaluating the product before purchase should contact us for test and evaluation options.
Exchanges
We do not offer direct exchanges. For the fastest service, return your item (once approved) and place a new order.
Refunds
Once your return is received and inspected, you’ll be notified of approval. If approved, your refund will be issued to your original payment method within 10 business days. Your financial institution may require additional time to process the refund.
For any questions or to initiate a return, please contact us at support@prevailtactical.com.
Express Limited Warranty
For OC Kit-A™ Holster and Accessory Products
Prevail Tactical, LLC (“the Company”) warrants that the OC Kit-A™ and its associated holster and accessory components will be free from defects in materials and workmanship for a period of one (1) year from the date of original purchase.
This warranty applies only to products that have been used under normal conditions, maintained in accordance with the instructions provided, and not subjected to misuse, abuse, unauthorized modification, or extreme environmental conditions. The warranty is void if the product has been altered in any way, improperly installed, or damaged due to neglect or accident.
If you believe your OC Kit-A™ is defective in material or workmanship, cease use immediately and contact Prevail Tactical through the Contact Us page on our website to begin the warranty evaluation process. All warranty claims must include:
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Proof of purchase (receipt or invoice)
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A written description of the defect
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The complete product, including all parts, for inspection
If a covered defect is found, Prevail Tactical will, at its discretion, repair or replace the product and return it to the customer at no cost.
This is a LIMITED WARRANTY, and it is the sole and exclusive warranty provided by Prevail Tactical, LLC for this product. No dealer, agent, or employee is authorized to modify or extend the terms of this warranty in any way.
Prevail Tactical disclaims all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.
In no event shall Prevail Tactical, LLC be liable for any incidental, consequential, indirect, or punitive damages—including, but not limited to, loss of use, loss of time, or loss of profits—arising out of or related to the use or inability to use this product, whether based in contract, tort, strict liability, or otherwise, even if advised of the possibility of such damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Questions? Please contact us at:
Prevail Tactical, LLC
support@prevailtactical.com
Brunswick, GA
